Job Opportunities

Job Overview:

The Information Technology Support Specialist works to support end-users with the equipment and software they use daily.  This position is often the first point of contact employees will contact when they have a problem.  Resolving concerns, or escalating them in a timely and friendly manner, is most important.  Remaining current on computer, peripheral, and mobile technologies is vital.  This role will require great communication and documentation skills.

Duties/Responsibilities:

• Onboarding Requests – Creating/Editing user accounts (RTPro, AD, Email, etc.)
• Offboarding Requests – Disabling all user accounts
• Administer incoming helpdesk support issues in a timely manner
• Configure new computer setups, phones, printers, and other peripherals as required
• Perform and assist with maintenance and updates for end-user’s computers
• Asset Management – Using applications lie Dou and Maas360 to manage corporate assets
• Accessing corporate devices via remote systems – Using remote software such as TeamViewer
• Configuring VPN and 2MFA access for users
• Ordering new hardware for branch locations (This includes network equipment, racks, etc.)
• Provide security support with the installation and updates of our Sentinel One End Point
• Periodic maintenance of facility security systems required
• Being an on-site resource for all misc. IT needs
• Troubleshooting network/Wi-Fi problems
• Provide emergency support for after-hours and weekend users
• Remain current with industry trends and new equipment to be proficient in the field and to assist in keeping Rentex optimal
• Perform other duties as assigned/needed

Minimum Qualifications:

• Proficient IT skills, and knowledge of troubleshooting hardware and software problems
• Strong knowledge of Mac OS and resolving issues for Mac users in a timely manner
• Knowledge of Microsoft Windows OS, MS Teams, and Microsoft O365
• Strong technical knowledge of peripherals, including mobile phones and other mobile devices
• Basic knowledge of networking and VM infrastructures
• Basic familiarity with Cisco and Meraki products
• Ability to manage multiple projects simultaneously under strict deadlines
• Ability to work in a dynamic environment with changing priorities daily
• Ability to work some weekends, after-hours and on call as needed
• Outstanding verbal, written and interpersonal communication skills
• High attention to detail and strong organizational skills
• Creative problem-solving skills
• Knowledge of Azure AD a plus

At Rentex, Inc. we offer a competitive total compensation package including medical, dental, vision, and life insurance. Both short- and long-term disability. Paid time off, paid holidays, 401K and more! Rentex, Inc. is the largest audio visual and computer rental company in the U.S. With offices in ten cities (and growing) the opportunities are vast.

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