Customer Service Manager
Rentex Audio Visual & Computer Rentals is seeking a highly motivated and customer-focused Customer Service Manager to support Account Managers in renting audiovisual and computer equipment to clients. This role plays a key part in maintaining Rentex’s reputation for exceptional service by responding to customer requests, writing orders, and ensuring clear communication across teams. The ideal candidate brings AV knowledge, a strong service mindset, and the ability to manage a high volume of customer interactions in a fast-paced environment.
What You Will Do
- Provide excellent customer service to both external customers and internal teams
- Assist Account Managers by responding to customer inquiries and preparing rental orders
- Manage a high volume of incoming phone calls and emails efficiently and professionally
- Maintain clear, concise communication with customers and co-workers
- Collaborate effectively with Operations, Logistics, and other cross-functional teams
- Continuously improve knowledge of Rentex rental inventory through self-study and internal training
- Stay current with trends and initiatives within the audiovisual and computer rental industry
- Support process improvements that enhance customer experience
- Comply with all company policies and procedures
- Perform other duties as assigned
Attributes & Abilities
General
- Ability to prioritize tasks and manage multiple customer expectations
- Professional and calm approach when handling changes or customer concerns
- Energetic, adaptable, and quick to learn
- Team-oriented mindset with strong collaboration skills
- Strong written and verbal communication skills
- Proficiency in Microsoft Word and Excel
AV & Technical Knowledge
- Prior AV experience required, preferably in a live event environment
- General working knowledge of audio, video, lighting, and computer equipment
- Ability to translate technical information into customer-friendly solutions
Compensation & Benefits
- Competitive salary based on experience
- Medical, dental, vision, and life insurance
- Short- and long-term disability coverage
- Paid time off and paid holidays
- 401(k) plan
- Training and advancement opportunities
Work Environment
This position operates in an office environment with regular interaction across departments.
Position Type & Hours of Work
This is a full-time position. Work hours may vary based on business needs.
Education and Experience
- High school diploma or GED required
- Some college coursework preferred
- Customer service or account support experience in AV, production, or related industries preferred
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What We Offer
Strong Pay & Benefits
Enjoy medical, dental, vision, 401(k), paid time off, and more — a complete package designed to support you inside and outside work.
Career Growth
From training and certifications to hands-on learning, we provide plenty of opportunities to grow your skills and advance your career.
Cutting-Edge Gear
Work with the latest AV and production technology every day, gaining real-world experience with industry-leading equipment and tools.
Supportive Culture
Be part of a professional, collaborative team that values your contributions and gives you the support to thrive long-term.
Apply for a Job at Rentex:
Fill out the Online Application Form
Apply for the role by filling out our online job application. Takes about 5 minutes.
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