Job Opportunities

Position Summary

Rentex Audio Visual & Computer Rentals is seeking a highly motivated and customer-focused Customer Service Manager to support Account Managers in renting audiovisual and computer equipment to clients. This role plays a key part in maintaining Rentex’s reputation for exceptional service by responding to customer requests, writing orders, and ensuring clear communication across teams.

The ideal candidate brings AV knowledge, a strong service mindset, and the ability to manage a high volume of customer interactions in a fast-paced environment.

Duties & Responsibilities

• Provide excellent customer service to both external customers and internal teams
• Assist Account Managers by responding to customer inquiries and preparing rental orders
• Manage a high volume of incoming phone calls and emails efficiently and professionally
• Maintain clear, concise communication with customers and co-workers
• Collaborate effectively with Operations, Logistics, and other cross-functional teams
• Continuously improve knowledge of Rentex rental inventory through self-study and internal training
• Stay current with trends and initiatives within the audiovisual and computer rental industry
• Support process improvements that enhance customer experience
• Comply with all company policies and procedures
• Perform other duties as assigned

Attributes & Abilities

General

• Ability to prioritize tasks and manage multiple customer expectations
• Professional and calm approach when handling changes or customer concerns
• Energetic, adaptable, and quick to learn
• Team-oriented mindset with strong collaboration skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Word and Excel

AV & Technical Knowledge

• Prior AV experience required, preferably in a live event environment
• General working knowledge of audio, video, lighting, and computer equipment
• Ability to translate technical information into customer-friendly solutions

Work Environment

This position operates in an office environment with regular interaction across departments.

Position Type & Expected Hours of Work

This is a full-time position. Work hours may vary based on business needs.

Preferred Education & Experience

• High school diploma or GED required
• Some college coursework preferred
• Customer service or account support experience in AV, production, or related industries preferred

Compensation & Benefits

Rentex offers a competitive total compensation package, including:

• Competitive salary based on experience
• Medical, dental, vision, and life insurance
• Short- and long-term disability coverage
• Paid time off and paid holidays
• 401(k) plan
• Training and advancement opportunities

About Rentex

Rentex is one of the largest and most trusted providers of audiovisual and computer rental equipment in the United States. With offices in thirteen cities and growing, Rentex supports production companies, staging providers, and live event professionals with high-quality gear and industry-leading service.