Job Opportunities

National Product Coordinator: General AV & Monitors

Summary

Support the Presentation / Display Product Manager for responsibilities including technical support, quality control documentation, repair coordination, packaging/case standards, and spares management. You will help ensure equipment is rent-ready, software and firmware revisions are current, and repairs flow efficiently. You collaborate closely with the Product Manager to identify trends, implement standards, and maintain consistency across branches.

Position Goals

• Documentation: 100% of active SKUs have current QC guides and other branch support information.
• Repair Throughput: Minimize repair cycle time through diligent follow‑up and coordination.
• Support: Acquire a deep understanding of related products to serve as the first resource for product questions.
• Growth: Become a subject matter expert in related categories with the ability to advise product choices and lead training.

Duties and Responsibilities

• Monitor national repair lists, work with branches to complete repairs, or transfer equipment to support business.
• Source appropriate parts from approved vendors; create/track POs as directed.
• Maintain advanced spares inventory for common replacement parts.
• Create purchase orders, communicate with vendors, and administrate onboarding timelines and resources.
• Coordinate receiving and onboarding of new gear with branches (labeling, supplies, timing).
• At the direction of the Product Manager, execute complete purchasing projects requiring multiple vendors
• Draft and update quality control guides, inspection checklists, and other product resources.
• Assist with packaging design and accessory lists for new gear.
• Provide technical support to QC teams; escalate systemic issues or trends to the PM.

Minimum Qualifications

• 2 – 4+ years in AV/live events with related hands-on experience.
• Strong organizational and communication skills.
• Proven troubleshooting and documentation skills; detail-oriented and process-driven.
• Comfortable with inventory management software and Microsoft 365.

Preferred Qualifications

• Experience in an equipment rental environment across multiple branches.
• Intermediate or better understanding of generalist AV and display technologies.

Work Environment & Physical Demands

• Warehouse and office mix; hands-on with equipment and case builds.
• Lift/move up to 50 lbs; travel to branches as needed.

Other Duties

Duties may change at any time with or without notice.