Privacy Policy
Last updated: 2025-09-11
Rentex.com follows a strict policy for collecting, using, storing and protecting your personal information. This -page outlines the details of our privacy and confidentiality policy. If you do not agree with the policy, please refrain from using this site. We reserve the right to change this policy and will keep users informed of changes by posting the revised policy on our Website. (Personal information is used according to the policy that was in place at the time the information was collected.)
Routine Information Collection
Cookies and Web Beacons
A cookie is a piece of data stored on a user’s computer that is linked to information about the user.
We use session cookies to help recognize the user if he/she uses multiple pages on the Rentex.com site during the same session. The cookie ensures that the user does not have to enter passwords multiple times. Once the user leaves the Rentex.com web site, the session cookie expires. Where necessary, Rentex.com uses cookies to store information about a visitor’s preferences and history in order to better serve the visitor and/or present the visitor with customized content.
Note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms
DoubleClick DART Cookie
Google, as a third party vendor, uses cookies to serve ads on our website. Google’s use of the DART cookie enables it to serve ads to users based on their visit to our website and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL: http://www.google.com/policies/technologies/ads/
Web Log Files
Rentex.com uses web logs to track general user data on its site. Web log data advises Rentex.com about the users visiting its site, but is not linked to any personally identifiable information. This data is used solely for researching trends and movement of visitors on its site to help run the site and gather broad demographic data about its visitors. This data includes: IP address, Internet Service Provider (ISP), referring and exit pages, number of clicks, time spent on site, time/date stamp and so on.
All web servers track basic information about their visitors. This information includes, but is not limited to, Internet Protocol (IP) addresses, Internet Service Provider (ISP), browser details, timestamps, referring and exit pages, number of clicks, time spent on the site, time/date stamp, and so on. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes.
Sharing Data
We do not share personal data with third-party sites without user consent, except in the following circumstances:
- When subpoenaed or requested to by court order.
- We are compelled to do so to comply with the law.
- When we believe in good faith that sharing said data is required to assist with law enforcement investigations or for reporting suspected illegal activity.
- When requested to do so by third-party contractors hired as part of our business operations, like bill collectors, marketing firms and so on. These companies are required to use any data collected for its intended purpose only and not for their own gain.
We may share your Information with other partners, but only in the following limited circumstances:
- In order to provide the delivery of products to you, we may share your information with the following partners: Credit reporting agencies, other financial institutions, data storage providers, data and payment processors, credit card printers, cheque printers, statement producers, claims processors, collection agencies, third party call centers, delivery companies and account administrators;
- Companies that provide and administer insurance, membership and card registry services or other services that you may have requested;
- We will not sell your Personal Information to any organization, for any purpose.
International Transfers
Some providers (e.g., Google Analytics, Okta, TrustedSite) may transfer data outside the EEA, including to the United States. Where this occurs, we use Standard Contractual Clauses (SCCs) or other approved safeguards to protect your data
Data Retention
We will only retain your personal data for as long as necessary:
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Transaction / rental data: retained for up to 7 years (for tax/accounting).
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Marketing data: retained until you withdraw consent or unsubscribe.
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Analytics data: typically retained for 26 months by Google Analytics.
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Other data: retained only as long as needed for the purposes described.
Your Rights (EEA/UK Residents)
You have the following rights under GDPR:
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Access – request a copy of your personal data.
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Rectification – correct incomplete or inaccurate data.
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Erasure (“Right to be Forgotten”) – request deletion of your data.
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Restriction of Processing – limit how we use your data.
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Data Portability – receive your data in a portable format.
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Objection – object to processing (including direct marketing).
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Withdraw Consent – withdraw consent at any time where processing is based on consent.
To exercise your rights, contact us at customerservice@rentex.com.
You also have the right to lodge a complaint with your local supervisory authority.
Security
Rentex.com has enacted a series of safeguards to protect your personal information. Firewalls and data encryption keep data secure. Computers housing personal data are located in a secured environment accessible only to authorized staff, and access to personal information is granted only to employees who require it in their job.
Links to Third-Party Sites
Our website may contain links to third-party sites (e.g., partners, service providers). We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Contact Information
If you have any concerns, comments or questions about Rentex.com’s privacy policy, please feel free to contact us at the email address or phone number below. Call us at 800-574-1702 or Email:
